Frequently Asked Questions

What type of businesses do you work with?

We work with bakers, treat makers, chocolatiers, sweets caterers, dessert service providers

Is Luna Sweets a nut-free, gluten-free, vegan, or kosher facility?

We’re not. Our facility isn’t restricted for any allergen or dietary needs like nut-free, gluten-free, dairy-free, Kosher, Halal, vegan, or otherwise.

What do you look for in a member?

We welcome founders who are passionate, organized, and business savvy. Founders who live out these values and objectives:

• Dreamers +  Action takers (not excuse makers)

• Independent + Resourceful (but not afraid to ask for help)

• Collaborative (not competitive)

• Belief in the 1-product philosophy (create success with a single product line, then add more)

• Laser-focused on the numbers

• Launch to 3 years in business

• Need flexibility, not set hours

How do I apply for membership?

Here’s how to apply:

1. First, check out our membership page which details everything that we are looking for in a member and what to expect during the application process.

2. Schedule a Discovery Call. We’ll use the time to assess if there could be a mutual fit. If there’s not a fit, we may be able to point you towards some alternatives.

3. If our facility is right for your business, we’ll schedule a time for you to take a tour to see our kitchen. After your tour, we’ll send you our membership packet that includes instructions on how to apply and details about the required documents and fees.

4. Fill out our Application Form and upload your business plan

5. We’ll review your information and let you know if you qualify for membership.

6. If you qualify, you’ll have an interview with a Luna Sweets Kitchen staff.

7. If your business is invited to join the kitchen, you’ll complete the onboarding form, submit the required documents, and pay the onboarding fees.

8. Attend an orientation session

What should I expect on a tour?

The tour gives you the overview of our facilities, and helps make sure you’re ready for membership. Our founder, Patty, will personally walk you through our premises to learn about our facility, check out the equipment, and determine if they meet your current needs. We’ll learn more about you, your goals, and how you want to grow your business. As a community of supportive, focused entrepreneurs, we want to make sure we’re the best place for you.

What are the requirements to work at Luna Sweets Kitchen?

Here’s what we need from every new member:

• Completed onboarding form and $500 onboarding fee (used towards your first month’s membership fee if a Facilities Use Agreement is signed within 10 days of form submission)

• Signed Facilities Use Agreement

• Security deposit of $500 plus the first month’s membership fee

• Business registration certificate

• Certificate of formation (if applicable)

• Employer identification number (EIN)

• Food Protection Manager certification and Food Protection Handler Certification (associated personnel)

• General and product liability insurance with umbrella policy

• (If applicable) Workers compensation insurance for employees and contractors

• (If applicable) Commercial automobile insurance

What if I can’t commit right away? Can I come back later?

Of course! We want everyone in our community to be successful – so if you’re not ready yet, no pressure.

Can you help me get licensed?

Yes! As a member of our compliant facility, you can pursue all your certifications through us. We’ll help you navigate all these processes – from the Business Registration Certificate to Insurance to Food Safety Certifications. We submit the retail license to the health department and schedule inspections on your behalf.

Can you help me take my business from a weekend enterprise to my full-time employment?

Absolutely. We help you figure out your next steps to expand your business. We provide workshops, in-depth training sessions, 1-on-1 consulting sessions, and mentorship based on the needs you and your business have.

What if someone else in the kitchen makes the same products I do?

We promote creativity, community, and cooperation. There’s room for everybody, and we’re here to help all businesses thrive. If you need help figuring out your differentiators in the marketplace, we can help!

I’ve never used a commercial kitchen… how do I use those big mixers?

If you’re just getting started, we’ll train you how to use the commercial equipment, and how to work in the shared kitchen. That way you can produce more, better, faster, and with less waste without breaking any equipment :/

How many people do you allow per company?

Due to safety and space regulations we allow 4 people in the kitchen plus 1 administrative staff at a time per membership.

Do you offer hourly packages?

We don’t. That’s because we’ve found that a monthly commitment gives our members the best set-up for success. But, don’t fret, when you’re ready to level up your business, we’ll be here for you!

Can I run my delivery-only restaurant concept from Luna Sweets Kitchen?

Unfortunately we can’t accommodate businesses that operate as ghost kitchens or produce made-to-order products distributed through on-demand delivery services like DoorDash and UberEats.

Can I rent your kitchen for a one-time special event?

Unfortunately, no. We incubate and accelerate businesses that make a 3-6 month minimum commitment. Our dedicated founders are full-time or aspiring to be full-time in the near term. If you’re not ready for membership, but need some support, we’d love to have you join one of our workshops or classes as you continue to grow your business.

Can I rent the kitchen for a cooking class?

We don’t offer rentals to the public. Our member businesses rely on available space to produce food for their businesses.